Refund policy

30-day refunds — no physical return required

You may request a refund for any Tidycraft product within 30 calendar days after delivery, including if you change your mind. You do not need to send the item back. This policy applies to orders delivered in the United States.

How to request a refund

Email support@tidy-craft.com with your order number, the email used at checkout and the item you want refunded. Please explain the issue. For damaged, defective or incorrect items, include clear photos when available so we can review what happened. Please do not mail products to our company registration address or to a supplier.

What we refund

Eligible requests receive the price paid for the product, including any applicable product tax. For a change-of-mind request, original shipping charges are not refunded. If the product is damaged, defective or incorrect, we also refund the original shipping charge attributable to that item. There are no return-shipping or restocking fees because no physical return is required.

Refund method and timing

We will confirm the outcome by email. Eligible refunds are issued to the original payment method within 10 business days after approval. Your bank or payment provider may need additional time to display the credit. If more than 10 business days have passed after approval without a refund confirmation, contact us at support@tidy-craft.com.

Missing deliveries and exchanges

If an order has not arrived, contact us with your order number so we can investigate and arrange a resolution. For a different product, request a refund under this policy and place a new order; we do not offer direct exchanges.

This policy is provided by Ossous Solutions LLC, operating Tidycraft. It does not limit any rights you have under applicable law.